Customer Suite: Overview
Manage Customer-Facing Processes
Ventyx Customer Suite is the most comprehensive customer management system available today offering unparalleled flexibility and workflow capabilities. It can manage all your customer-facing processes, from simple inquiries, to marketing initiatives, to complex billing.
This solution links these critical business processes throughout your entire enterprise, giving all stakeholders—including account management, sales, call center, service, maintenance and operations—visibility into customer needs, initiatives and activity.
And, now you can take the next step in optimizing your customer service operations with Real-time Performance Management for Ventyx Customer Suite.
Communication When and Where it Counts
Your employees interact with your customers at many points across the organization. Studies show that for many businesses, especially utilities and third-party service providers, customer contact in the field is both more frequent and more "sensitive" in terms of impacting a business relationship. So, while Customer Suite is a comprehensive solution tailored for call centers and other customer-facing specialists, it also provides a unique set of e-business features that put real power into the hands of your field force.
Unlike many Customer Relationship Management (CRM) systems that are primarily focused on acquiring new customers, Customer Suite focuses on nurturing and serving your existing customers. Customer Suite optimizes your ability to meet the needs of your most valuable asset—your customers.
For enterprises with a mobile workforce, Integration Suite supports the scheduling and dispatching of service orders using the Service Suite mobile workforce management system. These tasks originate in Customer Suite ,with Integration Suite providing a baseline link between the applications that can be deployed quickly and minimizes the total cost of ownership
Maximizing Customer Touchpoints
At Ventyx, we've been supplying customer care software for nearly 30 years. In fact, we have a history of firsts, ranging from the first GUI interface, to the first Web accessible software, and the first energy industry ASP.
